ckzzz Privacy Policy

This Privacy Policy ("Policy") describes how ckzzz ("we", "us", "our") collects, processes, stores, and protects the personal information of players and visitors who access ckzzz.vip ("the Platform"). By registering an account, depositing funds, or otherwise using the Platform, you confirm that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside the ckzzz Terms and Conditions, which govern the overall use of the Platform. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions take precedence except where expressly stated otherwise. ckzzz is committed to handling your data responsibly and in accordance with applicable data protection principles.

Information We Collect

ckzzz collects personal data in several ways: directly from you when you register, deposit, contact support, or participate in promotions; automatically through your use of the Platform; and occasionally from third-party identity verification and payment processing partners. The categories of personal data we may collect include:

• ▸Registration data: Your name, mobile phone number, date of birth, and any other information you provide when creating your ckzzz account. This data is required to open and maintain your account.
• ▸Identity verification data (KYC): Where ckzzz is required to verify your identity before processing withdrawals or where suspicious activity is detected, we may collect government-issued identification documents, proof of address, and proof of payment method ownership.
• ▸Transaction data: Details of all deposits, withdrawals, wagers, wins, bonuses, and other financial activity on your ckzzz account — including the payment method used, amounts, timestamps, and transaction reference numbers.
• ▸Technical and usage data: Your IP address, device type, operating system, browser type and version, time zone, pages visited, session duration, clickstream data, and game history. This data is collected automatically through cookies and similar technologies.
• ▸Communications data: The content of messages you send to ckzzz customer support, including queries, complaints, and feedback. We may retain these records to improve our service and for compliance purposes.

You are not required to provide all categories of data, but failure to provide certain mandatory data (such as your mobile number and date of birth at registration) may prevent ckzzz from opening or maintaining your account.

How We Use Your Information

ckzzz uses the personal data we collect for the following purposes. Each purpose is tied to a lawful basis for processing described in Section 3:

• ▸Account management: To create, verify, and maintain your player account; to authenticate your identity at login; to enforce the one-account-per-player rule; and to communicate with you about your account status, security alerts, and support requests.
• ▸Payment processing: To process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify that payment methods belong to the registered account holder; and to maintain accurate financial records of all transactions.
• ▸Responsible gaming compliance: To monitor gaming patterns and identify behaviour consistent with problem gambling; to apply deposit limits, time-outs, and self-exclusion measures requested by you; and to fulfil our obligations under responsible gaming standards.
• ▸Fraud prevention and security: To detect, investigate, and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct; to carry out KYC verification where required; and to share information with law enforcement or financial intelligence units where legally obligated.
• ▸Platform improvement: To analyse usage patterns, game performance, and player feedback in order to improve the Platform's features, reliability, and overall player experience. Analytics data used for this purpose is aggregated and anonymised wherever technically possible.
• ▸Promotions and communications: To deliver bonuses, free spins, reload offers, and other promotional communications to your registered mobile number or within the Platform interface, where you have not opted out of such communications. You may withdraw consent for marketing communications at any time by contacting support.

Legal Basis for Processing

ckzzz processes your personal data on the following legal bases. Where more than one basis applies to a given processing activity, the primary basis is noted:

• ▸Contractual necessity: Processing required to fulfil the contract between you and ckzzz — including operating your account, processing deposits and withdrawals, and delivering game services. Without this processing, ckzzz cannot provide the Platform services to you.
• ▸Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering obligations, age verification requirements, and cooperation with law enforcement or regulatory authorities where legally mandated.
• ▸Legitimate interests: Processing carried out in the legitimate interests of ckzzz and its players — including fraud detection, platform security, responsible gaming monitoring, and service improvement activities — provided these interests are not overridden by your fundamental rights.
• ▸Consent: Where ckzzz relies on your consent — for example, for optional marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect any processing that took place before the withdrawal.

Sharing Your Information

ckzzz does not share your personal data with third parties except in the following circumstances. In all cases, ckzzz requires third parties to maintain appropriate data security standards:

• ▸Payment providers: We share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely for the purpose of processing your deposit and withdrawal requests. These providers operate under their own privacy policies and are independent data controllers for their own processing activities.
• ▸Game providers: We share session identifiers and account-level data with our certified game providers (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming) to the extent necessary to deliver the games you play and to maintain accurate game records. Game providers do not receive your full personal profile or payment details.
• ▸Identity verification partners: Where KYC verification is required, we may share your identification documents and personal details with accredited third-party identity verification service providers. These providers process your data solely for identity verification purposes and are bound by strict confidentiality obligations.
• ▸Law enforcement and regulators: We may disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to prevent or investigate a serious crime. ckzzz will notify you of any such disclosure where legally permitted to do so.

Payment Data and KYC

When you deposit or withdraw funds via bKash, Nagad, Rocket, or Upay, ckzzz records the transaction details — including the mobile wallet number used, the amount, the timestamp, and the transaction reference — in order to credit your account correctly, process withdrawal requests to the correct destination, and maintain an auditable financial record. ckzzz does not store your full mobile banking PIN or password at any point. Payment credential data entered by you is transmitted directly to the relevant payment provider over an encrypted connection and is not stored on ckzzz servers.

Where ckzzz is required to conduct KYC verification — either as a precondition to processing a withdrawal above a certain threshold, or where a player's account activity triggers a review — the identity documents and supporting materials you provide will be stored securely for the period required by applicable record-keeping obligations. KYC documents will not be used for any purpose other than identity verification and compliance with anti-money-laundering requirements.

Cookies and Tracking Technologies

ckzzz uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device by your browser. We use the following categories of cookies:

• ▸Essential cookies: Strictly necessary to provide the Platform's core functions — including session management, login state, cart/balance display, and security tokens. These cookies cannot be disabled without breaking core functionality.
• ▸Analytics cookies: Used to understand how players interact with the Platform — which pages are most visited, where sessions begin and end, and how features are used. Analytics data is aggregated and does not identify you personally. We do not use Google Analytics or any advertising-network analytics tool.
• ▸Functional cookies: Remember your preferences — such as language setting and display options — to personalise your experience on return visits. These cookies improve convenience but are not essential to core Platform operation.
• ▸Security cookies: Short-lived tokens used to protect against cross-site request forgery (CSRF), session hijacking, and other web security threats. These are part of our standard security infrastructure and cannot be disabled.

Most modern browsers allow you to view, manage, and delete cookies through the browser's settings menu. Disabling essential or security cookies may affect your ability to log in or use core Platform features. ckzzz does not use cross-site tracking pixels or retargeting cookies.

Data Retention

ckzzz retains your personal data for as long as your account remains active and for such further period as may be required by applicable law or legitimate business need. The following general retention periods apply: account registration data and transaction records are retained for a minimum of 5 years from the date of account closure, in accordance with standard financial record-keeping requirements; KYC documents are retained for a minimum of 5 years from the date of verification or the date of account closure, whichever is later; communications records (support tickets, chat logs) are retained for up to 3 years; technical and usage data (logs, IP records) are retained for up to 12 months unless a longer period is required for fraud investigation or legal proceedings.

When your data is no longer required for the purpose for which it was collected and the applicable retention period has expired, ckzzz will securely delete or anonymise it. Where complete deletion is not technically feasible (for example, in backup archives), ckzzz will isolate the data from further active processing until deletion becomes possible.

Your Privacy Rights

As a player on the ckzzz platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request:

• ▸Right of access: You may request a copy of the personal data ckzzz holds about you, including the categories of data held, the purposes for which it is processed, and the third parties with whom it has been shared.
• ▸Right of rectification: You may request that inaccurate or incomplete personal data held about you be corrected. Where you can update information directly (for example, your contact details) via account settings, please do so. For data that cannot be self-corrected, contact support.
• ▸Right of erasure: You may request that ckzzz delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other lawful basis exists, or where you object to processing and there are no overriding legitimate grounds. This right is subject to ckzzz's legal record-keeping obligations.
• ▸Right to restrict processing: You may request that ckzzz restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request, or while an objection to processing is being assessed.
• ▸Right to withdraw consent: Where ckzzz processes your data on the basis of consent (for example, marketing messages), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Contact support to withdraw consent.

Data Security Measures

ckzzz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include TLS encryption for all data in transit; hashed and salted storage of account passwords; access controls limiting data access to authorised personnel only; regular security reviews and vulnerability assessments of the Platform's infrastructure; and audit logging of all administrative actions involving personal data.

Despite these measures, no internet transmission or electronic storage system is completely secure. ckzzz cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a high risk to your rights, ckzzz will notify you without undue delay and take all reasonable steps to contain and remediate the breach.

Third-Party Links

The ckzzz Platform may contain references to third-party services — such as payment providers and game studios — whose own websites or interfaces may be accessible during your session. ckzzz is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third party whose services you access in connection with your use of ckzzz. This Policy applies only to data collected and processed by ckzzz directly.

Protection of Minors

ckzzz strictly prohibits the use of the Platform by any person under 21 years of age. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on ckzzz or provided personal information to ckzzz, please contact us immediately at [email protected]. Upon receiving a verified report, ckzzz will promptly close the account and delete all associated personal data, subject only to any mandatory legal record-keeping obligations that may apply.

Changes to This Privacy Policy

ckzzz reserves the right to update or revise this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. The current version of the Policy is always available at ckzzz.vip/privacy-policy. We encourage you to check this page periodically to stay informed about how we handle your personal data. Where a revision materially changes how we use your data, we will endeavour to notify you via your registered mobile number before the change takes effect.

Your continued use of the ckzzz Platform following the publication of any revised Policy constitutes your acceptance of the changes. If you do not agree with any revised Policy, you must stop using the Platform and contact support to request account closure.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ckzzz handles your personal data, please contact our support team. We aim to respond to all privacy-related queries within 24 hours and to resolve substantive privacy rights requests within 30 days. All communications regarding this Policy should be directed to:

Email: [email protected] (plain text — not a clickable link). Please include your registered mobile number, the nature of your request, and any relevant account details. ckzzz does not accept privacy requests submitted via SMS or social media channels — email only.

Gambling involves financial risk. Please play responsibly. 21+ only.